FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

Your ebooks or audiobooks are delivered automatically and immediately upon purchase by an email from BookFunnel.

Do you have more than one email address? The book will be delivered to the email address you used at checkout.

All questions concerning delivery of digital products must be directed to Book Funnel support. Book Funnel delivers the digital files and provides the technical support to load the file(s) to your device. You can load the file(s) into your device or use the Book Funnel app for reading or listening.

 If the email hasn’t arrived in 5 minutes, look for it in your Spam folder, or if you have Gmail, in your Promotions folder.

If you still did not receive an email with your digital product, please contact the clever people at Book Funnel Support and they’ll take care of it.

All your purchased digital products will be available in your BookFunnel library. Log into BookFunnel with the email you used to purchase/download your books, and find your BookFunnel Library. Your library will contain all ebooks you have purchased through BookFunnel from any and all authors.

Books can be read on: Kindle Fire tablets after 2015; Nook tablets after 2014; Kobo eReaders apart from Kobo Aura; Apple devices: Apple Books, iTunes, iPads, iPhones using a minimum of iOS 10+ (2016) (but most were upgraded to iOS 10 after 2012); Android Tablets and Phones after Android 5.1(2013); and your computer using Chrome or Firefox browser.

You can listen to your audiobook in the BookFunnel App, or by streaming in the BookFunnel cloud player. The BookFunnel App is built specifically for audiobooks and is supported on devices running at least Android 5.1, iOS 11, and Amazon Fire Tablet 5th Generation.

Unfortunately, we don't accept ebook or audiobook returns. We apologize for any inconvenience this may cause, but we stand behind the quality of our digital products and believe you'll love them just as much as we do!

When you buy, you are charged at once by the payment method you select. The book is automatically delivered on the release date by an email from BookFunnel. 

If the email hasn’t arrived on that date, look for it in your Spam folder, or if you have Gmail, in your Promotions folder.

Do you have more than one email address? The book will be delivered to the email address you used at checkout. 

Merchandise is produced by multiple vendors on a print-on-demand basis. Because of this, orders for the products are received individually at the production company. Shipping is assigned by product and not by the order. Unfortunately, we have no control over these charges as they are provided from the vendor and passed on at checkout.

Due to the complexity and constant shifting of tax laws, the shop is limited to these countries at this time. However, paperbacks can be purchased from book retailers (Amazon, Barnes & Noble, etc.).

Book Order & Content

It depends on what you order! Please make sure to look carefully at the title of the product as well as the description.

Though these books can generally be read on their own, we recommend you read them in the series order for the best reading experience.

No. All of Dobi’s books are written from a clean & wholesome worldview and are free from cursing and sex.

However, note that the medical thrillers may contain medically graphic scenarios.

Payments

PayPal, Shopify’s own ShopPay, credit cards, Google Pay, and Apple Pay.

Shopify and Paypal are the payment processors. We do not have access to your credit card information.

No, not at this time.